Items received undergo our standard quality control procedure which includes opening and inspection of freight for damage after receipt. Our experienced handlers can receive all types of items and have a trained eye to inspect for these damages, defects, or shipping errors.
Inspection for Damage
We will notify you of any damaged items to determine the appropriate course of action, or simply refuse freight. We will also assist you in finding trusted vendors for repairs if applicable. You will be required to file a damage claim form.
Damage Notification
Several loading docks available to accommodate a variety of trucks to receive freight, including semi-trucks
Several Loading Docks
Our 30,000 SF warehouse is centrally located at 3723 Regent Blvd, Jacksonville, FL 32224, near UNF, with convenient access to I-295. Receiving hours are 8:30am-4:00pm Monday-Friday. No shipments accepted after 4:00pm
Centrally Located
We receive a high volume of freight daily. OUR POLICY IS TO PROCESS AND INSPECT ALL ITEMS RECEIVED IN APPARENT GOOD CONDITION WITHIN 7 business days.Please keep this in mind when shipping items with an inspection window of less than 7 business days.
7-Business Day Processing Time
Please note that ALL FREIGHT MUST BE PREPAID, and we will not be liable for damages deemed manufacture flaws, or concealed damage due to shipping prior to receiving the items.
Disclaimer
When placing an order to be shipped to our warehouse please make sure to include your name + SIDEMARK (i.e. Love Interior Design/Smith). There is no need to include “The Delivery Source". This will help expedite our receiving and inventory process and allow us to notify you sooner of your items received.
Shipping Instructions
We DO NOT accept the following items:
Appliances
Pianos
Grandfather Clocks
Plumbing
Lumber
Other Construction Materials
Taxidermy
**You will be required to carry your own commercial personal property insurance for your items being stored in our warehouse
